Intelligent dialog systems for various business sectors
At the Fraunhofer IAIS branch lab in Dresden, we develop intelligent dialog systems based on "Question Answering" that enable fast and efficient access to information via voice or text input. The results are complete solutions which are data protection-compliant and tailored to the particular needs of users in various application areas, for example in the automotive industry, medicine, production or tourism. We use modern AI technologies that combine Machine Learning and knowledge modelling. The special characteristic of this approach is that knowledge graphs lie in the background of the dialog systems, which combine generated knowledge from complex data sets with specific domain knowledge from experts and render the system suitable for complex enquiries. This concept of 'Informed Machine Learning' enables us to adapt the dialog systems to very specific technical vocabulary and the requirements of various application areas.